As mentioned in the September 8th "News About J.Crew's Return Policy" post (which displays the original return policy), J.Crew recently changed their return policy."Thanks!" to many of you, including mimi.magnolia (in this post), who let us know that J.Crew's website explains the new parameters for returns (also found here):
Quality is our highest priority. Always has been, always will be.I am curious if J.Crew's store associates have been alerting customers to the new change. Hopefully they are. :)
our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.
retail store purchases
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment.
telephone and internet purchases
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment.
What are your thoughts on this latest change? Did you know about this change? Will this have an impact on your future orders?
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